👋 Meet the Ceramic Pro Support Team

We’re here to help you every step of the way! Below is a quick guide on who to contact for what — so you always know where to go when you need support.

🔑 Key Account Manager

Your Key Account Manager is your dedicated point of contact, here to support the growth and success of your business. From streamlining communication to providing personalized recommendations, your KAM ensures you have access to exclusive opportunities, strategic insights, and tailored solutions that align with your business goals. Whether it's product guidance, order management, or marketing collaboration, your Key Account Manager is committed to helping you maximize value and drive long-term success.

📦 Shipping & Logistics

Having issues with your order? We handle:

Order delays
Missing or incomplete shipments
Damaged or lost packages
Tracking and delivery updates
Freight coordination for large orders
Return shipments & RMA coordination

📦 Standard Ground Shipping: Please allow 3–5 business days for delivery. Transit times may vary depending on your location.

If you experience any issues or need assistance, reach out to our team. We’re committed to making sure your order arrives safely and on time.

Contact:

✉️ Alexis Garcia – orders@ceramicpro.com

Phone # 858-951-1800

🧰 Product Support

Installation issues or product questions?

For urgent installation support (911 help):

➡️ Reach out to our installation support team directly.

Phone #

Justin - 858-276-9076

Dane – 858-463-8921

For non-urgent matters:

➡️ Please submit a support ticket — a team member will respond within 24 hours. https://forms.monday.com/forms/89c2a40fab8b94896e10be8a687d1ccb?r=use1

Our Tech Support Experts:

Justin Cain

Dane Gregory

Damian Amarante (Spanish Speaking)

🛡️ Warranty Claims

Need to file a claim? Please submit all claims through CP Shop Manager.

📅 Response Time:

Allow 1-2 business days for a response.

📞Haven’t heard back?

If you don’t receive a response within the timeframe, please reach out directly to our support contact for assistance.

To better assist you please have your Claim # ready.

Andrew Guerrero

Contact@ceramicpro.com

1-800-280-6856 x3

Your Branding & Events Support Contact

We’re here to make your experience seamless and your brand shine! Below is an overview of how I support you — so you always know where to turn for guidance and solutions.

🎨 Branding & Events

As your dedicated Branding & Events Coordinator, I’m here to help you elevate your presence and ensure everything runs smoothly. I work closely with you on:

Branding & Design: I lead the M3 branding meetings and provide personalized recommendations to enhance your shop’s design, keeping everything aligned with our brand’s identity.
Social media: I provide tailored recommendations on how to enhance the look and feel of your social media accounts, ensuring they reflect your brand and ours at its best.
Elite Dealer Portal - Brandfolder Support: Need help with Brandfolder? I handle account creation, troubleshooting, and anything else you need to get the most out of the platform.
Events: I’m your go-to for event support and marketing support to help you make the most of every opportunity.
Signs & Marketing Materials: All signage questions, requests, and approvals come through me to ensure consistency and clarity.

Persis Veronica

Spiro # 858-298-3797