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👋 Meet the Ceramic Pro Support Team
We’re here to help you every step of the way! Below is a quick guide on who to contact for what — so you always know where to go when you need support.
🔑 Key Account Manager
Your Key Account Manager is your dedicated point of contact, here to support the growth and success of your business. From streamlining communication to providing personalized recommendations, your KAM ensures you have access to exclusive opportunities, strategic insights, and tailored solutions that align with your business goals. Whether it's product guidance, order management, or marketing collaboration, your Key Account Manager is committed to helping you maximize value and drive long-term success.
📦 Shipping & Logistics
Having issues with your order?
We handle:
- Order delays
- Missing or incomplete shipments
- Damaged or lost packages
- Tracking and delivery updates
- Freight coordination for large orders
- Return shipments & RMA coordination
📦 Standard Ground Shipping: Please allow 3–5 business days for delivery. Transit times may vary depending on your location.
If you experience any issues or need assistance, reach out to our team. We’re committed to making sure your order arrives safely and on time.
Contact:
📧 Alexis Garcia – orders@ceramicpro.com
Phone # 858-951-1800
🧰 Product Support
Installation issues or product questions?
For urgent installation support (911 help):
➡️ Reach out to our installation support team directly.
Phone #
Justin - 858-276-9076
Dane – 858-463-8921
For non-urgent matters:
➡️ Please submit a support ticket — a team member will respond within 24 hours.
https://forms.monday.com/forms/89c2a40fab8b94896e10be8a687d1ccb?r=use1
Our Tech Support Experts:
Justin Cain
Dane Gregory
Damian Amarante (Spanish Speaking)
🛡️ Warranty Claims
Need to file a claim?
Please submit all claims through CP Shop Manager.
📅 Response Time:
Allow 1-2 business days for a response.
📞 Haven’t heard back?
If you don’t receive a response within the timeframe, please reach out directly to our support contact for assistance.
To better assist you please have your Claim # ready.
Andrew Guerrero
1-800-280-6856 x3