How to Submit a Warranty Claim in Shop Mananger

Submitting a warranty claim ensures product issues are documented and resolved quickly. To help streamline the process, follow the steps below and be sure to include all required details before submitting.

Step 1 — Open the Reseller Resources Section

Navigate to the bottom-left corner of your dashboard and select Installer Resources. This section contains everything you’ll need for filing and tracking claims.

Step 2 — Select the Correct Product

Once inside the Reseller Resources area:

Choose the product associated with the warranty claim
Ensure accuracy—selecting the wrong product may delay processing

Step 3 — Complete the Claim Form

You will be prompted to enter the required information, including:

Customer details
Product information
Job or installation details
Any additional supporting documentation

Important: If a photo upload is required, the claim cannot be submitted without it. Please ensure images clearly show the concern or defect.

What Happens Next

After submitting the claim, our support team will review the request.

⏱ Typical response time: 1–2 business days

If you do not receive a response within this timeframe, we encourage you to follow up. Please include your assigned Claim Number in all communication so we can assist you faster.

Need Support? Contact Us

For claim status, clarification, or help with the process, you can reach out anytime.

📩 Andrew Guerrero